Refund & Return Policy
The total price you pay will include the price of the product plus applicable sales tax. The amount of tax is based on the ship-to address and the proper tax rate in effect at the time of purchase.
Right of Cancellation
All orders are processed the next business day. If you decide to cancel your order for any reason, you must do so in writing within 24-hours of placing the order. After 24-hours your order will have already been sent for shipping and can not be cancelled. In the event the product is on backorder you will have additional time to cancel depending on the amount of time needed for the product to be available. To meet the cancellation deadline, you must send us your cancellation request in writing by email to [email protected] before the 24-hour period has expired.
Effects Of Cancellation
If approved, OPGplus will reimburse you no later than 14-days from the day we received your cancellation request. We will use the same form of payment you used for the original transaction and you will not incur any fee for the reimbursement.
Exception To The Right Of Cancellation
OPGplus can not cancel your order if you have already picked up your order from one of our pickup locations even though it is within 24-hours of placing the order.
Return & Refund Policy
Due to the nature of our product no returns for refunds can be accepted. If for any reason our product is not working for you, please contact us at [email protected] for help and a technician will address your specific issue.
OPGplus will only replace items at no charge if they are damaged during shipping. If our product was damaged during shipping please send us notice in writing by email immediately after receiving your order. Please include photos of the damaged shipping box and item(s) with your proof of purchase. Item(s) for exchange will be replaced with the exact same item(s). Send your email request to [email protected] and a representative will reply as soon as possible. Once approved for exchange you may be required to return your item to us at the following address:
290 Gus Hipp Blvd
Rockledge, FL 32955
If any questions regarding the policies on this page, please email us at [email protected] and a representative will reply as soon as possible.